Privacy, cookies and website terms.

Who is responsible for your information?

Berkshire Heathrow Ltd, company number 12624604, trading as Berkshire Heathrow Construction (“BHC”, “we”, “us” or “our”), is the controller responsible for personal information collected through this website and during project enquiries.

Privacy enquiries can be sent to contact@berkshireheathrow.com.

Information we collect

• Contact details, including your name, telephone number and email address.
• Project information, including postcode, project type, descriptions, plans, drawings and photographs you choose to provide.
• Records of our correspondence and information needed to prepare, manage or support a quotation or project.
• Limited technical and security information, such as IP address, browser or device information and submission logs used to protect the website and enquiry form.
• Cookie preferences and analytics information only where optional analytics is enabled and you have made the relevant choice.

Why we use it

Submitting an enquiry does not add you to a marketing list. If we introduce optional marketing, we will ask separately where consent is required and provide a simple way to stop it.

Who receives information?

We share personal information only where reasonably necessary with service providers supporting website hosting, email and secure form delivery; Cloudflare for Turnstile form protection; professional advisers; insurers; and trusted suppliers or subcontractors involved in assessing or delivering your requested work. We may also disclose information where required by law. We do not sell personal information.

Some technology providers may process information outside the UK. Where this happens, we require an appropriate lawful transfer mechanism or other safeguard required by UK data-protection law.

How long we keep it

• Enquiries that do not proceed are normally retained for no longer than 24 months after the last meaningful contact.
• Client, project and financial records are normally retained for six years after the relevant relationship or financial period, and longer only where required for warranties, safety records, insurance, a dispute or another legal obligation.
• Uploaded plans and photographs follow the retention period of the enquiry or project to which they relate.
• Security logs are retained only for the period reasonably needed to detect, investigate and prevent misuse.

We review information and securely delete or anonymise it when it is no longer required.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction, portability, or withdrawal of consent. You can also object to certain processing.

Your right to object: you may object to processing based on our legitimate interests and to direct marketing at any time. Contact us using the email address above.

We do not use solely automated decision-making that produces legal or similarly significant effects. If you remain concerned after contacting us, you may complain to the Information Commissioner’s Office.

Using this website

This website provides general information about BHC and examples of completed work. You may use it for lawful personal or business-enquiry purposes. You must not attempt to damage the website, interfere with its security, introduce malicious material, misuse forms or access systems without permission.

Project information and quotations

Website content, project examples, programme descriptions and initial communications are general information only. They are not a quotation, technical specification, professional design advice or a binding offer. Any project scope, price, programme, responsibilities, exclusions and payment terms will be confirmed separately in writing. A contract is formed only through BHC’s applicable written acceptance process.

Accuracy and availability

We take reasonable care to keep the website accurate and available, but content may change and temporary interruptions may occur. Photographs show individual projects and do not guarantee that identical materials, layouts, finishes, permissions, costs or results will be available for another property.

Ownership

Unless stated otherwise, the website design, branding, written content and project imagery are owned by or licensed to BHC. You may view and print reasonable extracts for your own project enquiry, but you must not reproduce, publish, sell or commercially exploit them without written permission.

External links

Links to mapping, reviews, social networks and other third-party services are provided for convenience. Those services control their own content, availability and privacy practices.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to that qualification, BHC is not responsible for loss caused solely by reliance on general website content, by an unavailable third-party service, or by events outside our reasonable control.

Law and contact

These website terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply. Questions can be sent to contact@berkshireheathrow.com.